Privacy policy

Michelle May Buyers Agents Pty Ltd (ABN 95 637 662 616) runs michellemay.com.au. This policy explains what personal information we collect, why, and what we do with it. We handle it in line with the Australian Privacy Principles.

Last updated: 10 November 2026

What we collect

When you enquire or book a call: your name, email, phone number, the areas you're looking in, how you heard about us, and anything you tell us about your search.
When you download a guide or checklist, or join our newsletter: your first name and email, where you signed up, and whether you've said yes to our emails.
When you become a client: the details we need to search, assess and buy for you, and to meet our legal obligations as a licensed agent, including identity checks (see below).
When you use the website: standard technical information such as pages visited, device and browser type, and roughly where you're browsing from. This comes from cookies and Google Analytics, and doesn't tell us who you are.

How we collect it

Mostly straight from you: through our website forms, by email, on the phone and in meetings. Sometimes we get it from others, such as someone who refers you to us, your solicitor, conveyancer or mortgage broker, selling agents, and public records such as title and council searches.

Identity checks

As buyers agents, we're regulated by AUSTRAC under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006. Before we act for you, the law requires us to confirm who you are. We collect your name, date of birth, address and details from your identity documents, and we may check them with the issuing body or an identity verification service.

We keep these records for 7 years after we stop acting for you, as the law requires. We may have to give information to AUSTRAC, and in some cases the law doesn't allow us to tell you when we do.

Why we collect it

To reply to your enquiry, book and run your call, and give you the checklist or guide you asked for.
To act for you as your buyers agent, if you engage us.
To send you our emails on buying well, only if you've said yes. Every email has an unsubscribe link.
To understand how people use the website, so we can make it better.
To meet our legal and licensing obligations, including the identity checks above.

Who we share it with

We don't sell your information or share it for anyone else's marketing.

We use trusted services to run the business, and they hold some information on our behalf:

Squarespace hosts our website.
ActiveCampaign runs our forms and emails.
Google provides our email, calendar bookings and website analytics.

Some of these services store information outside Australia, including in the United States. We choose providers with strong security and privacy protections.

When you're a client, we share what's needed with the people working on your purchase, such as your solicitor or conveyancer, building inspectors and the selling agent, and only with your agreement.

We'll also share information if the law requires it.

Keeping it safe

We keep your information in secure, password-protected systems and only our team can see it. We keep it as long as we need it for the reasons above, or as long as the law requires, and then delete it.

Your choices

Emails: unsubscribe any time using the link at the bottom of any email, or ask us.
Cookies: you can block or delete cookies in your browser settings. The website still works without them.
See or correct your information: ask us and we'll show you what we hold and fix anything that's wrong.

Questions or complaints

If you have a question, or think we've mishandled your information, email hello@michellemay.com.au or call (02) 7241 7713. Tell us what happened and we'll look into it and reply in writing within 30 days.

If you're not happy with our answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.